Privacy Policy

AT FLOORCRAFT LLC, WE UNDERSTAND THAT ENGAGING A HOME IMPROVEMENT CONTRACTOR REQUIRES A SIGNIFICANT DEGREE OF TRUST. IN THE COURSE OF PROVIDING FLOORING, TILING, REMODELING, AND RELATED SERVICES, WE COLLECT, USE, AND RETAIN CERTAIN PERSONAL INFORMATION FROM CLIENTS AND PROSPECTIVE CUSTOMERS. THIS PRIVACY POLICY OUTLINES HOW WE HANDLE THAT INFORMATION RESPONSIBLY AND IN ACCORDANCE WITH INDUSTRY STANDARDS AND LEGAL OBLIGATIONS.

1. INFORMATION WE COLLECT

WE COLLECT INFORMATION DIRECTLY FROM YOU WHEN YOU:

  • REQUEST A QUOTE OR ESTIMATE

  • SCHEDULE A CONSULTATION OR PROJECT

  • FILL OUT A CONTACT OR INQUIRY FORM ON OUR WEBSITE

  • COMMUNICATE WITH US VIA PHONE, EMAIL, OR SOCIAL MEDIA

  • ENTER INTO A SERVICE AGREEMENT

THE PERSONAL DATA WE MAY COLLECT INCLUDES:

  • FULL NAME

  • PHONE NUMBER

  • EMAIL ADDRESS

  • HOME OR BUSINESS ADDRESS (PROJECT LOCATION)

  • PROJECT DETAILS AND PREFERENCES

  • BUDGETARY INFORMATION

  • PAYMENT DETAILS (WHERE APPLICABLE)

  • ANY ADDITIONAL DOCUMENTS OR PHOTOS SHARED FOR THE PROJECT

2. PURPOSE OF COLLECTING INFORMATION

WE COLLECT AND PROCESS THIS DATA STRICTLY FOR:

  • SCHEDULING AND CONDUCTING ESTIMATES OR CONSULTATIONS

  • PREPARING PROPOSALS AND SERVICE AGREEMENTS

  • PERFORMING HOME IMPROVEMENT SERVICES AT YOUR REQUEST

  • MANAGING JOB PROGRESS AND CLIENT COMMUNICATION

  • PROCESSING INVOICES, DEPOSITS, AND FINAL PAYMENTS

  • SENDING APPOINTMENT CONFIRMATIONS, PROJECT UPDATES, AND RECEIPTS

  • MAINTAINING INTERNAL RECORDS AND CUSTOMER SERVICE HISTORY

  • COMPLYING WITH LOCAL LAWS AND LICENSING REQUIREMENTS

WE DO NOT COLLECT INFORMATION BEYOND WHAT IS NECESSARY TO FULFILL THESE BUSINESS FUNCTIONS.

3. DATA USAGE AND SHARING

YOUR INFORMATION IS USED INTERNALLY BY AUTHORIZED PERSONNEL ONLY. FLOORCRAFT LLC DOES NOT SELL, RENT, OR DISCLOSE YOUR PERSONAL DATA TO THIRD PARTIES FOR MARKETING OR UNRELATED BUSINESS ACTIVITIES.

WE MAY SHARE YOUR DATA WITH:

  • LICENSED SUBCONTRACTORS OR VENDORS DIRECTLY INVOLVED IN YOUR PROJECT

  • PAYMENT PROCESSING PROVIDERS, SOLELY FOR TRANSACTION COMPLETION

  • REGULATORY AUTHORITIES OR LAW ENFORCEMENT, ONLY WHEN LEGALLY OBLIGATED

ALL THIRD PARTIES ARE HELD TO CONFIDENTIALITY AND DATA PROTECTION STANDARDS CONSISTENT WITH OUR OWN.

4. DATA SECURITY

WE EMPLOY REASONABLE TECHNICAL AND ORGANIZATIONAL SAFEGUARDS TO PROTECT YOUR DATA, INCLUDING:

  • SECURE ACCESS CONTROL TO CLIENT FILES AND COMMUNICATIONS

  • ENCRYPTED PAYMENT CHANNELS (WHEN USED)

  • FIREWALL-PROTECTED STORAGE AND SECURE CLOUD-BASED TOOLS

DESPITE OUR BEST EFFORTS, NO SYSTEM IS ENTIRELY IMMUNE FROM RISK. IF A DATA BREACH EVER OCCURS, WE WILL PROMPTLY NOTIFY AFFECTED INDIVIDUALS AND FOLLOW REQUIRED PROTOCOLS.

5. CLIENT RIGHTS AND ACCESS

YOU HAVE THE RIGHT TO:

  • REQUEST A COPY OF THE PERSONAL INFORMATION WE HAVE ON FILE

  • CORRECT OR UPDATE INACCURATE OR INCOMPLETE DATA

  • WITHDRAW CONSENT WHERE APPLICABLE (E.G., PROMOTIONAL EMAILS)

  • REQUEST DELETION OF YOUR PERSONAL DATA, WHERE LEGALLY AND CONTRACTUALLY POSSIBLE

TO EXERCISE THESE RIGHTS, CONTACT US IN WRITING AT PRIVACY@FLOORCRAFTINGUSA.COM.

6. DATA RETENTION

WE RETAIN CLIENT DATA FOR AS LONG AS NECESSARY TO:

  • COMPLETE THE PROJECT AND RESOLVE ANY RELATED MATTERS

  • MAINTAIN ACCURATE FINANCIAL AND SERVICE RECORDS

  • MEET LEGAL, TAX, OR REGULATORY OBLIGATIONS

AFTER THIS PERIOD, INFORMATION IS SECURELY ARCHIVED OR DELETED.

7. COOKIES & WEBSITE TRACKING

OUR WEBSITE MAY USE COOKIES OR ANALYTICS TOOLS TO TRACK BASIC SITE USAGE. THESE TOOLS HELP US IMPROVE USER EXPERIENCE BUT DO NOT IDENTIFY INDIVIDUALS PERSONALLY. YOU MAY ADJUST YOUR BROWSER SETTINGS TO BLOCK OR DELETE COOKIES AT ANY TIME.

8. CHILDREN’S PRIVACY

OUR SERVICES ARE INTENDED FOR ADULTS 18 YEARS OR OLDER. WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM MINORS.

9. POLICY UPDATES

THIS PRIVACY POLICY MAY BE UPDATED TO REFLECT CHANGES IN LEGAL REQUIREMENTS OR SERVICE PRACTICES. THE MOST CURRENT VERSION WILL ALWAYS BE AVAILABLE ON OUR WEBSITE. CONTINUED USE OF OUR SERVICES AFTER AN UPDATE CONSTITUTES YOUR ACCEPTANCE OF THE REVISED POLICY.

10. CONTACT US

IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THIS POLICY OR HOW YOUR DATA IS HANDLED, PLEASE CONTACT US AT:

FLOORCRAFT LLC
EMAIL: PRIVACY@FLOORCRAFTINGUSA.COM
PHONE: (123) 456-7890
WEBSITE: WWW.FLOORCRAFTINGUSA.COM