THESE TERMS AND CONDITIONS (“AGREEMENT”) GOVERN ALL HOME IMPROVEMENT SERVICES PROVIDED BY FLOORCRAFT LLC (“WE,” “OUR,” OR “US”) TO OUR CLIENTS (“YOU” OR “THE CUSTOMER”). BY ENGAGING WITH OUR SERVICES, REQUESTING AN ESTIMATE, OR ENTERING INTO A SERVICE AGREEMENT, YOU AGREE TO THE FOLLOWING TERMS.

1. PROJECT ESTIMATES & APPROVALS

• ALL PROJECT PROPOSALS AND ESTIMATES ARE PROVIDED IN GOOD FAITH BASED ON THE INFORMATION AVAILABLE AT THE TIME.

• ANY MODIFICATIONS TO THE SCOPE OF WORK MAY RESULT IN ADDITIONAL CHARGES AND REVISED TIMELINES.

• WRITTEN APPROVAL (PHYSICAL OR DIGITAL) OF THE ESTIMATE IS REQUIRED BEFORE WORK CAN BEGIN.

2. PAYMENT TERMS

• A 50% DEPOSIT OF THE TOTAL PROJECT COST IS DUE UPON ACCEPTANCE OF THE ESTIMATE.

• THE REMAINING 50% IS DUE IMMEDIATELY UPON PROJECT COMPLETION, UNLESS OTHERWISE SPECIFIED IN WRITING.

• WE ACCEPT PAYMENT VIA CHECK, BANK TRANSFER, OR APPROVED DIGITAL PAYMENT PLATFORMS.

• ANY PAYMENT MADE BY CREDIT CARD MAY BE SUBJECT TO A PROCESSING FEE OF UP TO 3%, WHICH WILL BE CLEARLY DISCLOSED IN ADVANCE.

3. CANCELLATION & REFUNDS

• IF A PROJECT IS CANCELED PRIOR TO MATERIAL ORDERING, A PARTIAL REFUND MAY BE ISSUED, MINUS ADMINISTRATIVE OR PLANNING COSTS.

• IF A PROJECT IS CANCELED AFTER MATERIALS ARE ORDERED OR LABOR HAS COMMENCED, THE DEPOSIT IS NON-REFUNDABLE, AND YOU MAY BE RESPONSIBLE FOR RESTOCKING FEES AND LABOR COSTS INCURRED TO DATE.

• NO REFUNDS WILL BE ISSUED AFTER PROJECT COMPLETION.

4. WARRANTIES

• WE OFFER A 1-YEAR WORKMANSHIP WARRANTY ON ALL INSTALLATIONS AND LABOR PERFORMED BY FLOORCRAFT LLC, BEGINNING FROM THE DATE OF COMPLETION.

• PRODUCT WARRANTIES VARY BY MANUFACTURER AND ARE THE RESPONSIBILITY OF THE PRODUCT SUPPLIER. WE WILL ASSIST IN PROVIDING WARRANTY DOCUMENTATION WHERE APPLICABLE.

• WARRANTY IS VOID IF DAMAGE IS CAUSED BY MISUSE, IMPROPER MAINTENANCE, THIRD-PARTY ALTERATIONS, OR ENVIRONMENTAL FACTORS BEYOND OUR CONTROL (E.G., FLOODING, FOUNDATION ISSUES, OR PLUMBING FAILURES).

5. ACCESS & CONDITIONS

• YOU AGREE TO PROVIDE CLEAR ACCESS TO THE JOB SITE, INCLUDING ELECTRICITY, WATER, AND SAFE WORKING CONDITIONS.

• ANY DELAYS CAUSED BY INACCESSIBLE OR UNSAFE JOB SITES MAY IMPACT THE COMPLETION TIMELINE AND RESULT IN ADDITIONAL COSTS.

6. MATERIALS & SUPPLY

• MATERIALS SUPPLIED BY FLOORCRAFT LLC ARE ORDERED UPON RECEIPT OF DEPOSIT.

• IF YOU CHOOSE TO SUPPLY YOUR OWN MATERIALS, WE ARE NOT RESPONSIBLE FOR DEFECTS, DELAYS, OR AVAILABILITY ISSUES RELATED TO THOSE MATERIALS.

• CUSTOM ORDERS MAY BE SUBJECT TO EXTENDED LEAD TIMES AND CANNOT BE RETURNED.

7. PROJECT TIMELINE

• ESTIMATED START AND COMPLETION DATES ARE APPROXIMATE AND SUBJECT TO CHANGE DUE TO WEATHER, AVAILABILITY OF MATERIALS, ACCESS CONDITIONS, OR UNFORESEEN CIRCUMSTANCES.

• WE WILL KEEP YOU INFORMED OF ANY MAJOR TIMELINE CHANGES AND MAKE REASONABLE EFFORTS TO COMPLETE THE PROJECT AS SCHEDULED.

8. DAMAGE & LIABILITY

• WE WILL TAKE ALL REASONABLE PRECAUTIONS TO PROTECT YOUR PROPERTY. HOWEVER, MINOR WEAR OR DAMAGE (E.G., PAINT SCUFFS, DRYWALL MARKS) MAY OCCUR AND IS CONSIDERED TYPICAL IN RENOVATION SETTINGS.

• YOU AGREE TO REMOVE OR SECURE FRAGILE ITEMS, VALUABLES, AND ELECTRONICS IN WORK AREAS PRIOR TO THE PROJECT START.

• FLOORCRAFT LLC IS NOT LIABLE FOR PRE-EXISTING ISSUES OR DAMAGES NOT CAUSED BY OUR PERSONNEL.

9. CLEAN-UP & FINAL WALKTHROUGH

• UPON COMPLETION, WE WILL PERFORM A GENERAL CLEAN-UP OF THE WORK AREA AND INVITE YOU TO INSPECT THE FINISHED WORK.

• ANY CONCERNS MUST BE REPORTED DURING THE WALKTHROUGH OR WITHIN 5 BUSINESS DAYS TO BE ELIGIBLE FOR CORRECTION UNDER WARRANTY.

10. DISPUTES

• ANY DISPUTES OR CONCERNS SHOULD BE DIRECTED TO OUR OFFICE IN WRITING. WE ARE COMMITTED TO RESOLVING ISSUES IN A FAIR AND TIMELY MANNER.

• THIS AGREEMENT IS GOVERNED BY THE LAWS OF THE STATE OF WASHINGTON, AND ANY LEGAL ACTION MUST BE FILED IN THE COUNTY WHERE SERVICES WERE RENDERED.

11. CHANGES TO TERMS

• THESE TERMS AND CONDITIONS MAY BE UPDATED PERIODICALLY. THE CURRENT VERSION WILL ALWAYS BE AVAILABLE ON OUR WEBSITE.

• IT IS YOUR RESPONSIBILITY TO REVIEW THESE TERMS PRIOR TO ENTERING INTO A NEW PROJECT OR MAKING ANY PAYMENT.

CONTACT INFORMATION

FLOORCRAFT LLC
EMAIL: INFO@FLOORCRAFTINGUSA.COM
PHONE: (123) 456-7890
WEBSITE: WWW.FLOORCRAFTINGUSA.COM